The service standard
One Unified Communications Expo itinerary keeps each confirmed address, lead passenger and onward movement together.
01 — Current edition
Use the October 2026 UCX London edition
Unified Communications Expo, presented as UCX London, takes place at Excel London on Wednesday 14 and Thursday 15 October 2026. The organiser focuses communications and collaboration technology, connected workspaces, colleague and customer experience, contact centres and workplace strategy. FCET records the chosen day and first fixed commitment. A keynote, supplier meeting, technical demonstration, speaking call or exhibitor responsibility provides the requested arrival target; registration and theatre access remain with UCX.
UC architects, AV professionals, IT leaders, contact-centre managers, customer-experience teams, workplace leaders, speakers and suppliers may start at different times. Each UCX vehicle record identifies its travellers, collection addresses, opening engagement and authorised contact. UCX publishes 09:30–17:30 for Wednesday and 09:30–16:30 for Thursday. Keep the selected day on the movement record before setting a collection, because the second day's advertised close is one hour earlier even when the same team attends both days.
02 — The event day
Four moments for Unified Communications Expo
- Step 1DepartureThe party is collectedEvery pickup and fixed commitment is checked.
- Step 2ArrivalThe current address leadsTicket and organiser directions define the final walk.
- Step 3DuringThe next movement stays recordedLead contact and onward address remain with the itinerary.
- Step 4ContinueA message confirms the carThe chauffeur confirms a lawful public meeting reference.
03 — Intent boundary
Distinguish UCX from DTX and cloud events
UCX concentrates communication, collaboration and customer or colleague experience. It is co-located with DTX London, which covers broader digital transformation across technology, people and operations. Cloud & AI Infrastructure is a separate March event for cloud and infrastructure leaders. The travel record therefore uses the exact UCX registration and first commitment. A later customer office, partner briefing or team dinner becomes a separate movement with a complete address and time.
Laptop bags, headsets, compact collaboration devices, presentation cases and hotel luggage are counted with the passengers. Vehicle choice follows the fullest confirmed sector, including items collected during the event. Large displays, racks, batteries, stands, loose cabling and freight require separate assessment. Passenger transport is not an automatic delivery service for meeting-room, network or contact-centre equipment.
04 — Service on the day
Communications teams retain named priorities
Each movement keeps its communications, collaboration, contact-centre or workplace group with the first UCX London commitment and complete onward address.
05 — Travel details
Four details for Excel London
- Arrival
- The confirmed public address
- The ticket defines the final walk.
- Car access
- Checked on the booked day
- No event road access is assumed.
- Clothing and bags
- Laptops, compact devices and hotel luggage
- The load informs vehicle class.
- Onward
- One contact and confirmed address
- Changes go through that passenger.
06 — Continue the itinerary
Related journeys for Unified Communications Expo
07 — Excel destination
Use the Excel address without promising an entrance
UCX publishes Excel London, Royal Victoria Dock, 1 Western Gateway, London E16 1XL. That address identifies the destination but does not guarantee a particular entrance, set-down point, waiting position or collection permission. FCET agrees a practical lawful public-road reference for the booked time. The return record keeps an intended window, lead passenger and next address, with the usable reference confirmed before the group leaves its final meeting.
The organiser says seminar and keynote seating is first come, first served. A desired session can inform the requested arrival buffer, but it is not a reserved seat; keep the return tied to the passenger's confirmed final commitment rather than assuming session access. Badges are printed at entrance kiosks using the unique code in the confirmation email. Make sure the travelling contact holds that code before departure, and allow any organiser-side badge process to remain separate from the vehicle's agreed arrival time.
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Frequently asked questions
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